Better Business Bureau
Better Business Bureau of Middle Tennessee, Inc.
SunTrust Bank Building
201 Fourth Avenue North, Suite 100
PO Box 198436
Nashville, TN 37219-8436
(615) 242-4222 (24-Hour Info Line)
Web Site: www.gobbb.org
The Better Business Bureau of Middle Tennessee, Inc. was chartered
as a not-for-profit Tennessee corporation in October 1961. BBB is
designated as a 501( c ) ( 6 ) organization by the Internal Revenue
Service. BBB serves a total of 38 counties in Middle Tennessee and 7
in Southern Kentucky. The Middle Tennessee headquarters is located
in Nashville and operates five branch offices:
Central Tennessee Branch serving Bedford, Cannon, Coffee, Rutherford
and Warren Counties. Located in Murfreesboro, Tennessee
(opened January 1997).
Tenn-Tucky Area Branch serving Allen, Christian, Houston, Humphreys,
Logan, Montgomery, Monroe, Simpson, Stewart, Trigg, and Todd
Counties. Located in Clarksville, Tennessee (opened
January 1998).
Tennessee Valley Area Branch serving Franklin, Giles, Lawrence,
Lewis, Lincoln, Marshall, Maury, Moore, and Wayne Counties.
Located in Columbia, Tennessee (opened November 1999 in
Fayetteville, Tennessee and relocated to Columbia, Tennessee in
2007.
Upper Cumberland Area Branch serving Clay, DeKalb, Fentress,
Jackson, Macon, Overton, Pickett, Putnam, Smith, and White Counties.
Located in Cookeville, Tennessee (opened December 2002).
Williamson County Branch serving Williamson County. Located in
Franklin, Tennessee (Opened November 2005).
Click here for addresses and phone numbers of
each office.
BBB promotes integrity and business
ethics through self-regulation in the marketplace. Services provided
by the BBB include a 24-Hour automated telephone inquiry service and
website www.goBBB.org, which
provides reports on companies and charitable organizations, general
monitoring of advertising in the marketplace, dispute resolution
services, and consumer/business education programs. BBB information
and services are provided at no cost to the public with the
exception of mediation and arbitration services.
The Community Mediation Center, a division of the Better Business
Bureau was established in December 1995. The center provides
alternative dispute resolution services for businesses and the
public, training and seminars in mediation, conflict resolution, and
customer satisfaction.
Since 1963 the BBB and the Nashville Advertising Federation have
co-sponsored a community program for maintaining public confidence
in advertising in Middle Tennessee. The program works through the
monitoring of advertising for truth and accuracy, competitor
challenges, and education program on advertising standards.
BBB is governed by a 42-Member Volunteer Board of Directors which
meets monthly. Kathleen Calligan has served as President and CEO of
the Better Business Bureau since December 1995. Beth Furbush is the
Manager of the Central Tennessee Branch Office, Chris Hubbard is the
Branch Services Coordinator of the Tenn-Tucky Area Branch Office,
Becky Logue is the Manager of the Tennessee Valley Area Branch
Office, Elaine Cumby is the Manager of the Upper Cumberland Branch
Office, and Elizabeth Mefferd is the Manager of the Williamson
County Branch Office.
BBB is funded entirely by Membership dues from over 4,000 business
and professional firms in Middle Tennessee and Southern Kentucky.
BBB receives no government grants or tax revenues for operation.
Contributions to BBB are not tax deductible as a charitable
contribution, but may be deducted as an ordinary and necessary
business expense.